Refund policy

Thank you for supporting our handmade crochet creations. Each item is carefully crafted by hand with time, care, and attention to detail, making every piece unique.

Due to the handmade nature of our products, we do not accept returns or exchanges. However, your satisfaction is important to us. If your order arrives damaged or there is an issue with your item, please contact us within 7 days of delivery with photos and a description of the concern.

In eligible cases, we offer partial refunds based on the situation. Refund amounts are determined at our discretion depending on the extent of the issue.

Please note:

• Items that have been used, washed, or altered are not eligible for any refund.

• Shipping costs are non-refundable.

• Custom or personalized orders are final sale.

We are committed to working with you to make things right and appreciate your understanding of the time, care, and love that goes into every handmade piece.

For card payments it may take 5 to 10 business days for a refund to show up on your bank statement.

If anything is unclear or you have more questions feel free to contact our customer support team.